Trading conditions

Trading conditions at Krøllet Keramik v/Louise Rosager


General information

Krøllet Keramik v/Louise Rosager
Uplandsgade 72, Østhuset
2300 Copenhagen S
CVR no.: 41565497
Email: Kontak@kroelletkeramik.dk


Prices

At Krøllet Keramik v/Louise Rosager, we reserve the right for any errors in our stated prices. Furthermore, we reserve the right to change the prices without prior consent. Reservations are made for out-of-stock items.

Payment

Krøllet Keramik v/Louise Rosager accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank transfer. The payment will only be debited from your account when the item is dispatched. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold-out/discontinued items.

Guidance regarding return

If you wish to return your item(s), you must do so within 14 days of receipt.

All goods must be returned in the same condition as you received them - preferably with a return slip.

You must pay for the return shipping yourself - whether you send it as a letter or parcel is your choice, but if it is sent as a letter, in the event of loss, compensation cannot be claimed from Postnord.

I recommend sending as a business package with either Postnord or GLS to:

Krøllet Keramik v/Louise Rosager
Uplandsgade 72, Østhuset
2300 Copenhagen S
CVR no.: 41565497
Email: Kontak@kroelletkeramik.dk

The full purchase price will of course be refunded when the unused item has been received and approved.

The amount is refunded to the card used for the purchase, unless you want the money deposited into another account. Please note the account number and reg. No. on return slip or email.

Personal data policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:


• Name
• Address
• Phone number
• Email address
• Information about what you have purchased

We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for Krøllet Keramik v/Louise Rosager. Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered person.

Appeal options - overview and links:

If you have a complaint about a product bought in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our email address: Kontakt@kroelletkeramik.dk